Refund policy

Right of withdrawal, return and exchange.

At Fiskin.no, you have a 30-day right to exchange, return and cancel unused goods. In order to make use of the right of exchange, return and cancellation, it is important that you notify us within 30 days of receiving the item.

Return shipping is paid by the customer. We have a fixed return shipping cost of NOK 79, which is deducted from the amount paid back. Return shipping is not charged for exchanges and complaints.

For all returns, the return form, which came with the shipment, must be filled in. If you are missing a return form, send us an email, contact@fiskin.no

Note that the right of withdrawal only applies to consumers and not business customers.

If you cancel the entire purchase, you will be refunded the value of the goods at the time of purchase, within 14 days after we have received and processed your return. You will receive an email when your return has been processed. If you have paid by card, the amount will be returned directly to the same card you used for the purchase.

Unused goods

In order to be refunded the full amount in case of return/right of cancellation, the item must be sent back in the same condition as when you received it. That is, in original packaging, with all tags attached, without odors or marks. If the original packaging is damaged, the item will be considered used and money will not be refunded.

Exchange

At www.fiskin.no we have free exchanges. The customer pays only a shipping fee. Please contact us via contact@fiskin.no.